Thursday, May 16, 2019

i complained to customer service - and jimmy johns rewarded me?!? [how to file a formal complaint]

ok, lets get this started with the fact that i FRIGGIN LOVE SANDWICHES.
take two pieces of bread place LITERALLY anything between it, SANDWICH!
take two slices of turkey and place cheese between them, SANDWICH!
take two cookies and put icing between them, OREO! its LIKE a sandwich, only its 2.5 cookies.
take two wooden boards, some shellack, and a piece of tree bark, SANDWICH! would i eat it? actually i once ate a twig on a dare, but thats another story.
whatever, i love sandwiches.
while on this topic, i frequently order and eat at various sandwich restaurants. even a burger is a sandwich, only its meat and bread are roided out and bad ass. i have eaten at potbelly sandwich shop, subway, penn station, and one of my favorites, jimmy johns. any chance i get to order delivery i always opt for healthy choices, which jimmy johns has a ton. sadly jimmy johns cannot deliver to my address, and after unsuccesfully voicing my complaint over the phone i decided to STRAIGHT UP as them directly why they cannot deliver to my address.
so i went to customer service online and wrote a well written e-mail. now normally when you complain it is annonymous as you do not want them coming back at you. but i decided to put all my chips on the table, and i gave them the address of the nearest restaurant to my home. i then gave them my REAL address [btw NEVER EVER do this with anyone anonymously and if you want to know why just cheack out reddit under the topic "'let's not meet' stories"]. i then went further and used mapquest to test the travel time from my home to their business [which was minimum 9 minutes and max 13].
i didnt just ask why they couldnt deliver, i went and showed they could deliver to my place in about 11 minutes [or one episode of your average tv cartoon show]. i then asked a simple question, "why is it that your business, being so close, cannot deliver?" honestly i did not AT ALL expect a reply from them. but lo and behold, like a week later i get an envelope from them in the mail; and inside i feel something the size of a credit card.
i call in my roommate and we open the envelope, and inside was a personally written letter from jimmy johns. they apologized for being in an inconvenient location and as compensation for... something.... [i dont really know, i just wanted my question answered]; they sent me a ten dollar friggin gift card and a ten dollar gas card.
[will insert photo later. yah im lazy like a cat, bite me]
gods only know why they felt they needed to go over the edge in customer service and give me such a great gift. [yes ten bucks in trumps nation will buy you a loaf of bread, but now that bread comes with jimmy johns sandwich meat!] my roommate got the ten dollar gas card and i got the food gift card.
anyone who reads about my reviews knows that i pretty much treat things i hate the same as things i like. my passion and wrath run equal, and if someone screws up i always give them a second chance [^ ^ down down < > < > ab start INFINITE SECOND CHANCES!] even when someone screws up royal i will always give them a chance to make things right [still waiting on walmart though for nearly letting me die].
if you like sandwiches try a local sandwich shop, doesnt have to be jimmy johns [thats how you know this sh!+ is not sponsored]. but they do have good sandwiches, and they sell loaves of bread for like 50cents a pop. thats cheaper than the grocery store.
well im off to play some yoshi and poochies wooly world. [seriously its a great game. no really it is. very VERY relaxing. soothing music]

as for how to file a formal complaint, i will go into further detail in another post, as well as include like LITERALLY every single formal response i recieved and what happened as a result of my actions [i am not bragging either, just showing what can be done when you are well worded and polite]. if you wish to learn about how to write a formal complaint, check out the link below:
https://storymaster21.blogspot.com/2019/05/how-to-file-formal-complaint-in-10-not.html?zx=3facfe5e7c177883

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