normally i do not do these things, but i figured i would start posting serious reviews about things. this is about my experience using lyft and lyft customer service. [it in no way reflects facts, only opinons].
lyft, for anyone who doesnt have a phone, or uses a car, or the bus, or motorcycle, or flying dragon, or roller blades, or dogsled, or- OKAY WE GET IT ANYTHING CLASSIFIED AS A "VEHICHLE". okay, sorry, i flew to mars and got drunk at the galactic bar there. but lyft is a "ride share service", which in lamen terms is a means through which people can ask for rides to places. it is basically a cab service, only faster, and much easier, and they deliver food...sometimes.
like lyft there is also another service called "uber", it is better known [but also better known for drivers/passengers playing "grabass"]. i prefer lyft, but not for...uhh, "molesty" reasons. for anyone new to cell phones [ie. not from earth], lyft has an app [where after entering a credit/debit/paypal card and creating an account], that allow you to choose a ride.
first you pick your location for pickup, whats important here is to be SPECIFIC AS POSSIBLE. do not just click the location button [btw you need location enabled], as this can sometimes result in setting destinations in the middle of the atlantic ocean [i SHIT YOU NOT this REALLY HAPPENED TO ME]. whats convenient is lyft has a VERY detailed location provider that allows you to type vague location names [like "central square walmart"]. you can find your location better this way, and be sure you dont get charged noshow fees [more on that later]. second you need to be at your destination waiting. basically the cost of your trip depends on the distance traveled, and the app picks any near driver who accepts your ride request.
now you have to be sure you do not miss your driver. that said you should know a few things in case you DO miss your driver.
1. drivers only wait about 5-10 minutes once they arrive
2. remember the location tips above, as the larger the location the more likely drivers are to miss you
3. lyft records all drivers who accept ride requests, all ride requests, all payments made, oh [and i LOVE this part] and they record ALL TEXTS, CALLS, AND NOTIFICATIONS SENT AND RECIEVED.
bringing us to #4. do not try to bs customer service. if you have to have them call you [which btw i reccomend if you need resolution fast], and yes i said have THEM call YOU. as you can find their customer service by googling "lyft customer service". you can have them call you and quickly settle things, but DO NOT TRY TO BULLSH*T THEM [as they record LITERALLY EVERYTHING].
4. customer service department phone number:
+1 8558659553
customer service website:
https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=724707
5. if you miss your ride you WILL get charged a fee.
6. their customer service is user friendly and VERY efficient. it is best to use the website firstand and enter your account/contact info. i had them call me and they refunded my noshow fee using the texts and call records. [BE SURE YOU SPECIFY IF YOU CURRENTLY HAVE A DRIVER COMING AS THEY WILL CANCEL THAT DRIVER IF YOU TRY TO FILE A DISPUTE].
now back to the details:
i have never really had a bad experience with lyft [besides odd smelling or dirty cars], but if you are the kind of person who likes to leave reviews...lyft allows this. after each ride you have to confirm payment to pay for your ride and get a chance to rate your ride and driver [1-5 stars and what could be improved]. since i only use lyft with the expectation to find a car to drive me to a destination, i give average ratings. [but when i get drivers who do things like play creative music, or something crazy happens, i give higher ratings.] though i did have a bad experience today, as my driver showed up, drove circles, then drove RIGHT PAST ME before leaving. but customer service helped me deal with this quickly.
i have to say that i would reccomend lyft to anyone who needs a ride. primarily for after grocery shopping, when needing to travel fast, or when needing rides home from bars. and i HAVE TO INSIST YOU USE RIDE SHARE OR A CAB IF YOU PLAN ON GETTING DRUNK. i find out you drove drunk or while getting road !@#&, i will come find you and shove something where the sun dont shine and trees refuse to grow.
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